Shipping Policy

At Loverlo, we strive to make every purchase as simple, transparent, and worry-free as possible. Our goal is to ensure that every customer enjoys a smooth shopping experience, supported by clear delivery information, reliable carriers, and prompt customer service.

Delivery Area

This Shipping Policy applies to orders placed through the official Loverlo online store and delivered within Australia (including regional and remote areas where carriers operate).

Order Processing & Dispatch Times

To ensure your order is handled efficiently, we process all purchases on working days (Monday through Friday, excluding public holidays).

Cut-off time for same-day processing:
Orders placed before 17:00 (GMT+10:00) are typically processed on the same business day.
Orders placed after this time will be processed the following working day, which may add one additional day to the overall delivery timeframe.

Order preparation and packaging:
Once an order is received, it usually takes 1–2 business days for our fulfillment team to verify payment, prepare the items, and hand the parcel over to our logistics partner.

Transit time:
Depending on your delivery address, transportation usually takes 6–8 business days. This may vary during peak periods such as holidays, adverse weather conditions, or regional delays within Australia.

Estimated total delivery time:
From the moment your order is placed to its arrival at your address, the total estimated time is 7–10 business days on average.

Please note that these timelines are estimates. We always aim to deliver as quickly as possible, but external factors (such as carrier delays or weather conditions) may occasionally affect delivery schedules.

Shipping Carriers

We partner with trusted and well-established logistics providers to ensure that your parcel reaches you safely and efficiently.
Depending on your location, order type, and selected delivery method, your order may be shipped using one or more of the following carriers:

• Australia Post

• StarTrack

• CouriersPlease

(We may use other reputable carriers when they provide the most efficient route at the time of dispatch.)

Shipping Costs

We offer Free Standard Shipping on all orders shipped within Australia.
There is no minimum order value required to qualify for free delivery.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can follow the real-time progress of your shipment using that link or directly through the “Track Your Order” section on our website.

Please allow up to 24 hours after dispatch for tracking information to update in the carrier’s system.

If you have not received your tracking link within 3 business days after placing your order, please contact our customer support team for assistance.

Need Help?

Visit our FAQs page or contact our support team if you have any questions.
We aim to respond within 24 hours.

Contact Details:

Store Name: Loverlo (part of E-Visionary)
Business Address: Röntgenweg 16a,
2408 AB Alphen aan den Rijn, Netherlands

Chamber of Commerce Number: 93086245
VAT-No: NL004998970B77

Email: info@loverlo.com
Phone: +61 288805842

Opening hours customer service

Monday - Friday: 9:00 AM - 5:00 PM (GMT+10)
Saturday - Sunday: Closed

We aim to respond within 24 hours.