FAQ
We currently ship within Australia.
Yes—free standard shipping on all orders within Australia.
Orders typically process in 1–2 business days. Once shipped, delivery usually takes 6–8 business days (about 7–10 business days total from order to delivery).
You’ll get a tracking link by email after dispatch. You can also use the Track Your Order page on the site.
You can request a return within 30 days of receiving your order. Items must be unused, in original condition with packaging/tags.
If the item is defective, damaged, or incorrect, we cover return shipping (you’ll receive a prepaid label). Change-of-mind/size/color returns are allowed within 30 days; return shipping is at your expense.
Approved refunds are issued to your original payment method, typically within 7 business days after we receive the return.
Yes—email us within 30 days with your order number and the size/color you’d like.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday - Friday: 9:00 AM - 5:00 PM (GMT+10)
Saturday - Sunday: Closed
Email:Â info@loverlo.com
Phone: +61 288805842
Contact Form:Â Click Here
Business Address: Röntgenweg 16a,
2408 AB Alphen aan den Rijn, Netherlands
Chamber of Commerce Number:Â 93086245
VAT-No:Â NL004998970B77