Billing Terms & Conditions

1. Accepted Payment Methods

We accept the following secure payment methods:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Visa
  

2. Currency

All transactions on our website are processed in Australian dollars (AUD)and include GST where applicable. Please ensure your payment method supports AUD to avoid additional currency conversion fees imposed by your bank or provider.

3. Payment Processing

Order Confirmation

After a successful payment, you will receive an order confirmation email with your purchase details.
Please allow up to 24 hours for payment verification and confirmation.

Declined Payments

If your payment is declined:

• Check for any restrictions with your bank or provider.
• Try an alternative method from our accepted list.

4. Security and Fraud Prevention

Your security is our priority:

• All payments are encrypted using industry-standard SSL technology.
• We do not store any credit card details on our servers.

To protect against fraud, Loverlo reserves the right to cancel suspicious orders. If verification is required, we will contact you at the email address provided during checkout.

5. Refunds and Cancellations

For detailed information, refer to our Return and Refund Policy.

• Eligible refunds are processed to the original payment method.

• Refunds are typically completed within 7 business days of receiving and verifying the return.

6. Shipping Information

We offer fast, reliable shipping.
Please see our Shipping Policy for;

• Delivery times
• Shipping methods
• Order tracking

7. Privacy Protection

We treat your data with the utmost care.

• Your personal and payment information is securely processed.
• We comply with applicable data protection laws.

Read our full Privacy Policy for more details.

8. Customer Support

If you have any questions or concerns, feel free to reach out:

Store Name:  Loverlo (part of E-Visionary)
Business Address:  Röntgenweg 16a,
2408 AB Alphen aan den Rijn, Netherlands

Chamber of Commerce Number: 93086245
VAT-No: NL004998970B77

Email: info@loverlo.com
Phone: +61 288805842

Opening hours customer service

Monday - Friday: 9:00 AM - 5:00 PM (GMT+10)
Saturday - Sunday: Closed

We aim to respond within 24 hours.

By completing your purchase with Loverlo, you acknowledge and accept these Billing Terms and Conditions. We truly appreciate your trust and support.

Thank you for shopping with us!