Privacy Policy

Last updated: 30 October 2025

At Loverlo, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact us for support.
By using our website and services, you agree to the practices described below.

Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our business, technology, or legal obligations.
Any modifications will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle your information.

Information We Collect

We collect personal data to provide, improve, and maintain our services. The type of data collected depends on how you interact with our website.

Information you provide directly:

When you place an order, create an account, or contact us, you may provide details such as your name, address, email, phone number, and payment information.
If you contact our customer service team, we may collect any information you share voluntarily in your message.

Information collected automatically:

When you browse our site, we may collect technical data such as your device type, browser version, IP address, approximate location, and usage statistics through cookies or similar tracking technologies.
These details help us improve performance, security, and your overall shopping experience.

Information from third parties:

We may receive certain data from:

  • Payment service providers to process your transactions securely.

  • Delivery partners to ensure correct order fulfilment.

  • Analytics and marketing partners to improve how we present and promote our products.

All third parties handling your data must comply with applicable data protection laws (including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) for Australian users, and GDPR where relevant) and are bound by strict confidentiality agreements.

How We Use Your Data

Your personal information is used for purposes such as:

  • Processing and fulfilling orders, including payment verification and shipping.

  • Providing customer support and responding to enquiries.

  • Sending order confirmations, delivery updates, and service-related messages.

  • Improving our website, user experience, and product offerings.

  • Preventing fraud, misuse, or illegal activity.

  • Fulfilling legal obligations, such as tax or accounting requirements.

If you have opted in to receive marketing communications, we may occasionally send offers or updates via email. You can unsubscribe at any time.

Cookies and Tracking

We use cookies to operate and enhance our website, remember your preferences, and analyse performance.
Cookies allow us to offer a smoother browsing experience and show relevant content.
You may disable cookies through your browser settings, but this could affect certain site functionalities. Read more in our Cookie Policy.

Sharing of Information

We only share your personal information with trusted service providers who help us operate our business, such as:

  • Payment processors and banks.

  • Shipping and logistics partners.

  • Website hosting and IT support companies.

  • Marketing and analytics tools (for example, Google Analytics).

We may also disclose information when legally required or to protect our rights, property, or safety.
We do not sell personal data. Where “sharing” for advertising cookies may occur, you can opt out via our cookie preferences.

Data Retention

Your personal data is kept only for as long as necessary to provide our services and meet legal or regulatory requirements.
Once data is no longer needed, it is securely deleted or de-identified in accordance with applicable laws.

Data Security

We implement both technical and organisational measures to safeguard your personal information.
All payment transactions are protected by SSL/TLS encryption, and sensitive information is stored on secure servers.
While we strive to protect your data, no system can guarantee absolute security.

Your Rights

Depending on where you live, you may have rights to your personal information.

  • Australia (APPs): request access and correction of your personal information.

  • EU/UK (GDPR): access, rectification, erasure (“right to be forgotten”), restriction or objection to processing, and data portability.

If you wish to exercise any of these rights, please contact us at info@loverlo.com
We will respond within 30 days of receiving your request (or the timeframe required by law).

Children’s Privacy

Our services are not intended for individuals under the age of 16.
We do not knowingly collect or store personal information from minors.
If you believe that a child has provided personal data to us, please contact us immediately so we can remove it.

International Data Transfers

As part of our international operations, your data may be stored or processed outside of your state or country (including in the EU/EEA, Australia, and the United States).
When this happens, we ensure that your information is transferred securely and subject to appropriate safeguards (such as Standard Contractual Clauses) where required.

Complaints

If you are not satisfied with our response, you may lodge a complaint with your local data protection regulator.

  • Australia: Office of the Australian Information Commissioner (OAIC).

Final Statement

At Loverlo, we believe that protecting your privacy is part of earning your trust.
We handle your information transparently, responsibly, and in accordance with applicable privacy regulations to ensure your online experience remains safe and enjoyable.

Need Help?

Visit our FAQs page or contact our support team if you have any questions.
We aim to respond within 24 hours.

Contact Details:

Store Name: Loverlo (part of E-Visionary)
Business Address: Röntgenweg 16a,
2408 AB Alphen aan den Rijn, Netherlands

Chamber of Commerce Number: 93086245
VAT-No: NL004998970B77

Email: info@loverlo.com
Phone: +61 288805842

Opening hours customer service

Monday - Friday: 9:00 AM - 5:00 PM (GMT+10)
Saturday - Sunday: Closed

We aim to respond within 24 hours.